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Refund Policy

Refund Policy

Last updated: 18 June 2026

This Refund Policy explains how refunds work for subscriptions to the VynHous warehouse management software-as-a-service ("Service"), operated by Agilec Technology Sdn Bhd ("we", "us", "our"). It forms part of our Terms of Service.

1. Free trial

Every account starts with a 14-day free trial. No payment card is required up-front. You can evaluate the full Service during the trial and cancel before it ends at no charge.

2. Subscription billing

  • Subscriptions are billed monthly in advance via Stripe.
  • Fees are quoted in Malaysian Ringgit (RM) and are exclusive of any applicable taxes.
  • By starting a paid plan you authorise recurring monthly charges until you cancel.

3. Refund eligibility

  • Partial billing periods are not refunded. When you cancel, your plan stays active until the end of the current billing period and is not pro-rated.
  • We do not provide refunds for unused time, accidental renewals discovered after the billing date, or dissatisfaction once a billing period has begun.
  • Duplicate charges or billing errors caused by us are refunded in full.

4. Discretionary refunds

We may, at our sole discretion, offer a refund or account credit in exceptional circumstances — for example, a prolonged Service outage materially affecting your use. Such refunds are assessed case by case and are not guaranteed.

5. How to cancel

You can cancel any time via the Stripe customer portal at Settings → Billing. Cancellation takes effect at the end of the current billing period. After cancellation your data remains available for export for 30 days (see Terms of Service and GDPR + PDPA documentation).

6. How to request a refund

To request a refund for a billing error or to ask about a discretionary refund, contact us within 14 days of the charge:

Agilec Technology Sdn Bhd Email: success@agilectechnology.com Phone: +60 19-215 3052

Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Changes to this Policy

We may update this Refund Policy from time to time. The current version is always available at /docs/legal/refund. Material changes will be announced in-app and via email at least 14 days before they take effect.

8. Contact

For any questions about this Refund Policy, contact us at success@agilectechnology.com or via the Contact page.