VynHous Docs← App

Terms of Service

Terms of Service

Last updated: 18 May 2026

These Terms of Service ("Terms") govern your access to and use of the VynHous warehouse management software-as-a-service ("Service") operated by Agilec Technology Sdn Bhd ("we", "us", "our"). By creating an account or using the Service you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract on behalf of yourself or the entity you represent.

2. Account responsibilities

You are responsible for safeguarding account credentials. We strongly recommend enabling two-factor authentication. You are responsible for all activity that occurs under your account. Notify us immediately of any suspected unauthorised access.

3. Subscription and payment

  • A 14-day free trial is available; no payment card required up-front.
  • Subscriptions are billed monthly via Stripe.
  • Fees are quoted in Malaysian Ringgit (RM) and exclusive of any applicable taxes.
  • After the trial expires without a paid plan selected, the account enters a 7-day read-only grace period.
  • After grace, write operations are blocked but data export remains available for 30 days.
  • Refunds are not offered for partial billing periods. See our Refund Policy for full details.

4. Acceptable use

You agree not to:

  • Use the Service for unlawful, fraudulent, or infringing purposes.
  • Send unsolicited bulk communications (spam) using the Service.
  • Scrape, crawl, or otherwise attempt to extract data using automated means outside the published REST API rate limits.
  • Reverse engineer, decompile, or attempt to derive source code of the Service.
  • Probe, scan, or test the vulnerability of the Service except via a coordinated disclosure programme.

5. Intellectual property

  • You retain all rights, title, and interest in the data you submit to the Service ("Customer Data").
  • We retain all rights to the Service software, designs, trademarks, and documentation.
  • You grant us a limited licence to host, process, and transmit your Customer Data solely to provide the Service.

6. Confidentiality

Each party will protect the other's confidential information using the same care it uses for its own confidential information, but never less than reasonable care.

7. Service availability

We use commercially reasonable efforts to keep the Service available. We do not offer a formal uptime SLA in this version. Planned maintenance may cause brief interruptions; we will provide reasonable notice when feasible.

8. Termination

  • You may cancel any time via the Stripe customer portal at Settings → Billing. Cancellation takes effect at the end of the current billing period.
  • We may suspend or terminate your account immediately for material breach of these Terms, non-payment beyond the grace period, or unlawful activity.
  • On termination, you may export your data for up to 30 days. After that, your data is permanently deleted (see GDPR + PDPA documentation).

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the fees you paid to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold harmless Agilec Technology Sdn Bhd, its officers, employees, and agents from any claim arising from your violation of these Terms or your misuse of the Service.

11. Governing law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles.

12. Dispute resolution

Any dispute arising out of these Terms shall be submitted to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available at /docs/legal/terms. Material changes will be announced in-app and via email at least 14 days before they take effect.

14. Contact

For questions about these Terms, contact:

Agilec Technology Sdn Bhd Email: success@agilectechnology.com Phone: +60 19-215 3052

Or use the Contact page.